Terms and Conditions
GENERAL TERMS AND CONDITIONS
– Please read the Terms and Conditions carefully as they apply to your use of the internet site silkwaytrips.com. By using and booking services through the site, you agree to be bound by the Terms and Conditions.
– We may revise the Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
TOUR BOOKING APPLICATION
– The terms and conditions contained in this document shall apply to the tour booking concluded between the Silk Way Trips LLC (ОсОО “Силк Вэй Трипс”), further Silk Way Trips and the Client as more fully described in the tour dossier provided to the Client on confirmation of the booking.
GOVERNING LAW
– If any dispute arises in relation to the agreement between you as Client and Silk Way Trips, Silk Way Trips will do all the best to solve the dispute between Client and Silk Way Trips. In case of the impossibility of dispute settlement between parts, the laws of Kyrgyz Republic will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Kyrgyz Republic and waive any right that you may have to object to an action being brought in those courts.
BOOKINGS
– Any amendments to or cancellation of a booking shall be subject to the following terms and conditions.
– Please note that for single clients, the Single Supplement is compulsory on all accommodated tours.
– All tours have their specific notes and require special gear or equipment.
– All individual tours will be arranged any dates of tour’s period after agreeing with the booking manager.
– Fixed tours are guaranteed to depart once they have a minimum group size indicated in each tour. In case the minimum group size is not met, Silk Way Trips reserves the right to cancel the trip until 30 days before the starting date. In that case, we endeavor to offer you a choice between an alternative trip and a cost-covering surcharge to operate the tour with less than the minimum amount of participants. You are entitled to a refund of the entire tour price previously paid to us. All other claims are barred.
TOUR PRICE AND PAYMENT
– While Silk Way Trips has utilized and endeavors to ensure the accuracy of the tour price, such price is subject to change as a result of factors beyond the Company’s reasonable control. In such an event, the Company shall utilize its best efforts to notify clients of any such change as soon as possible or offer an alternative option.
– The tour price and Activity Package include only those services/items included as per the itinerary and the tour dossier. The Client shall be responsible and pay for any additional items which are not included in the package as required by the Guide or Company from time to time. Such payment is made either directly to a third party service provider or to the Guide or Company for settlement with a third party service provider.
– If you decide to book your tour program, we require you to pay from 20 to 100 percent of the total cost. On receipt of your deposit, we will send you confirmation of your booking with your program and details of the payment. The booking will not be accepted until the deposit is received.
DEPOSITS AND INVOICING
– A booking is considered confirmed when the Company sends written confirmation to the Client confirming the booking. Invoices with 20 – 100% payment are required to confirm your booking.
– The sum of the prepayment is calculated individually depending on the tour or service and period.
COST OF MAKING CHANGES TO THE HOLIDAY
– The Tour Operating Agent or Client should be aware that if a Client wishes to transfer from one tour to another outside the 30-days prior to departure period, no fee applies.
– Changing the date of an individual tour within 30 days of departure can be a subject to a fee of 15% of the tour price.
– In the event that the client joins the tour after the departure date or leaves before the completion thereof for any reason whatsoever, the Client shall not be entitled to any refunds or rebates whatsoever from Silk Way Trips.
CANCELLATION CONDITIONS
– Once a partial or full payment has been made, cancellations will only be accepted in writing (by e-mail to [email protected]). Cancellation terms will be applied based on the date that the e-mail cancellation is received and based on the following dates prior to departure:
– Tour Packages or Individual Bookings:
– From the payment date onwards: $60 per person will be non-refundable.
– Up to 40 days prior to departure: $130 p.p.
– 40 to 31 days prior to departure: 20% of the total cost
– 30 to 20 days prior to departure: 30% of the total cost
– 19 to 7 days prior to departure: 50% of the total cost
– 7 days or less prior to departure: 100% of the total cost
– Special Events & Products: Deposit Final Payment and Cancellation penalties may differ for special events, select hotels, and tour packages. You will be advised at the time of booking per your invoice.
– Cancellation of Individual Groups: Please refer to the cancellation conditions on the individual quotation contract.
– Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Silk Way Trips.
– The Company reserves the right at any time with significant reason to cancel the tour with notice to the client. In such an event, the Company shall refund the sum of the prepayment or payment which was made by the client. The refund of the tour price shall be the Company’s sole responsibility to the client, and no claim for any damages howsoever arising shall accrue against the Company by reason of a cancellation of the tour.
COMPLAINTS
– In the highly unlikely event that you may wish to make a formal complaint against Silk Way Trips, please inform the Company’s Tour Guide / Representative at the time. If the matter cannot be resolved immediately or during your trip after the Tour Guide / Representative’s best endeavors to do so, your complaint should be made in writing to the Company as soon as is reasonably possible after the holiday but within 30 days thereof so that your complaint can be investigated. The Company will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.
PASSPORTS, VISAS, AND OTHER TRAVEL PAPERS
– It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, and any other required documentation are all in order for the country to be visited during the tour.
– The Company shall not be held liable for any consequences, damages, or claims if the Client does not correctly attend to the client’s documentation and related matters as contemplated herein.
INSURANCE
– Travel insurance is NOT included. We recommend that clients have their own travel insurance against illness, injury, loss/damage to personal belongings, and not being able to travel on the confirmed departure date. In case of an emergency, our staff will make all the best to deliver you to a hospital or other point and solve your problem; insurance will cover your charges. If you don’t have insurance, you will be required to cover charges by yourself.
– The Client acknowledges that the travel insurance must include comprehensive medical insurance, including provision for air evacuation (needs for some tours or destinations), and that the Company shall not be liable for any consequences, damages, or loss as a result of the client failing to have the necessary coverage.
HEALTH
– The client understands that participation in the tour requires a measure of physical fitness and health. It is the client’s obligation to ensure that he or she is medically fit to embark on the tour. Some tours with high physical loads, details of loads you will be able to find in the details of the tour.
– Clients over the age of 50 take responsibility that they are fit enough to travel.
CONTACT INFORMATION
– Clients are responsible for ensuring that Silk Way Trips has the correctly spelled name, address, phone number, and email to contact with relatives or contact person in case of an emergency. Names printed on the invoice must exactly match the first and last name written in their passport. Silk Way Trips will not be responsible for clients who do not receive documents due to inaccurate information.
RELEASE FORM
– Adventure travel carries a higher than normal risk, and a signed release will be required from all participants before tour departure. This is signed on the first day of departure on each separate touring module if part of a larger package.
– Individual travelers who are requiring only permits to get to border zones carry all responsibility by themselves, and they need to fill up the form when they will take the original of permits in our office or offices of our partners.
– You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility, and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
AUTHORITY ON TOUR
– The Client must at all times comply with the laws, customs, and foreign exchange regulations of the country during the tour.
– The Client must at all times respect the traditions and religion of local people.
– In addition, the Client acknowledges that any disruptive, dangerous, or potentially dangerous behavior during the tour shall not be tolerated. The Company and its employees, representatives, agents, and/or contractors, being so authorized, reserve the right to exclude the Client from the tour at any point therein in such circumstances.
– The Company shall not be liable for any costs and/or expenses for the client resulting from exclusion as aforesaid, and the client shall not be entitled to a refund or rebate of the tour price or any additional compensation in such instances.
FORCE MAJEURE
– Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots, and other unforeseen reasons beyond the control of Silk Way Trips (“Force Majeure”) may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences which may arise as a result of these. Silk Way Trips will make all possibilities to solve that issue in the shortest time.
TRAVEL DOCUMENTS
– On booking, the Client shall be issued the Company’s tour dossier and pre-departure information documents. It is the responsibility of the client to read and understand these documents before traveling.
INDEMNIFICATION AND LIABILITY EXCLUSION
– The Client accepts that the tour is of an adventurous nature, high altitude, and involves an element of personal risk.
– The Company and its respective directors, officers, employees, representatives, and agents shall not be liable for any loss or damage of any nature howsoever arising (including but not limited to the Client’s or any other person’s injury or death, or any loss of or damage to the client’s or any other person’s property) which the Client or any such other person may incur or suffer as a result of or arising from the Client’s participation in the tour and any other activities undertaken on or during the tour. The Client irrevocably and forever releases and discharges the Company and its respective directors, officers, employees, representatives, and agents from any and all such liability.
– The Client furthermore indemnifies and holds harmless the Company and its respective directors, officers, employees, representatives, and agents from and against any and all losses, damages, actions, proceedings, claims, demands, legal and other costs and expenses (including legal costs of an attorney) of any nature howsoever arising (including but not limited to the Client’s or any other person’s injury or death, or any loss of or damage to the Client’s or any other person’s property) which the Client or any such other person may incur or suffer as a result of or arising from the Client’s participation in the tour and any other activities undertaken on or during the tour.
PRIVACY POLICY
– Any personal information that we collect about you may be used for any purpose associated with the operation of a tour.
– Producing and using promo materials made during the tour.
– To send you marketing material in relation to our events and special offers.
– The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate the tour.
USING MATERIALS FROM THE SILK WAY TRIPS WEB PAGE
– Conditions of usage of content provided on this site: Materials on this website were produced and/or compiled by Silk Way Trips staff or the partners for the purpose of providing tourists with access to information about the sights, useful information, programs, and services offered by Silk Way Trips. You may use and reproduce the materials as follows:
– Non-commercial reproduction: Unless otherwise specified, you may reproduce the materials in whole or in part for non-commercial purposes and in any format without charge or further permission, provided you do the following:
- Exercise due diligence in ensuring the accuracy of the materials reproduced.
- Indicate both the complete title of the materials reproduced as well as the author (where available).
- Indicate that the reproduction is a copy of the version available at [URL where the original document is available].
– Commercial reproduction: Unless otherwise specified, you may not reproduce materials on this site in whole or in part for the purposes of commercial redistribution without prior written permission from Silk Way Trips. To obtain permission to reproduce materials of Silk Way Trips on this site for commercial purposes, contact us through email: [email protected].
CONTACTS OF SILK WAY TRIPS LLC, SILK WAY TRIPS TRAVEL COMPANY:
– Mobile: +996(700) 01-48-49
– E-mail: [email protected]
– Address: 263/47 Toktogula St, 4th fl, , Issyk-Kul, Karakol, Kyrgyz Republic
