Car Rental Insurance
Full Coverage Insurance
Our vehicles come with full coverage insurance and a deductible of 500 USD. If the driver damages the rented car beyond repair, the deductible fee is 10% of the car’s value. The car’s value is specified in the rental agreement.
Third-Party Liability
The amount that the insurance company reimburses to another party involved in the road incident is 1,000,000 KGS (third-party liability).
You are responsible for any damages to third parties (life, health, and/or property) that exceed the limits of the insurance coverage.
What is an insured event:
- a road traffic accident
- fire
- explosion
- natural disasters
- unlawful actions of third parties
- damage caused by a bouncing or falling object — external impact on the insured vehicle (including gravel thrown from under the wheels, stones, and other hard materials), excluding damage to the paintwork without damage to the parts
- theft or hijacking of the vehicle
- other events related to the ownership or use of the vehicle, which occur unexpectedly and originate from external causes
What is a non-insured event:
- Proof that the driver was under the influence of alcohol, drugs, toxic substances, or medication that prohibits driving (strict 0.0 limit)
- An accident caused by crossing a solid double line or running a red light.
- Damage to the bottom, tires, suspension, glass, or optics of the vehicle (unless these parts were damaged as a result of an insured event).
- Damage resulting from off-road driving or river crossing (unless caused by an insured event).
- Negligence, such as using the wrong fuel, ignoring warning lights.
- Failing to check and maintain vehicle essentials like oil, coolant, or tire pressure.
What to Do in Case of an Accident
If an accident occurs, please follow these steps:
- Do not move the vehicle.
- Call traffic police, record witness details, and obtain a police report—this is required even for minor damages (e.g., hitting a rock).
- Take photos and videos of the vehicle and accident site from multiple angles.
- Contact us immediately.
- Be prepared to cover any government fines, towing fees, or other expenses not covered by the insurance company as a result of the incident.
Liability for Total Loss
In case of total vehicle destruction:
- You will be liable to pay 10% of the car’s value.
- You will also be held responsible for any damage or loss caused by actions not covered by insurance (e.g., drunk driving, theft by the renter, or unauthorized transfer to third parties).
Passenger and Luggage Responsibility
You are responsible for the safety of yourself, your passengers, and any personal belongings during the rental period.
Standard Fees for Non-Insured Events
- Lost vehicle registration: $200 USD
- Lost key: $60–$90 USD per key
- Tire damage: $70–$100 USD per tire
- Lost or stolen license plate: $60 USD per plate
- Light damages (e.g., bumper scratches): Typically $50–$100
Please read the Rental Contract on our website beforehand.
We hope this guide provides a clear understanding of our insurance policies and renter responsibilities. For any questions, feel free to contact us—we’re happy to assist!